The Tenancy Deposit Scheme (TDS)

The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a scheme. TDS provide insurance backed tenancy deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided.

TDS is the only not for profit scheme, and use surpluses to continue improving the service. Awards and certifications include;

  • Government Standard for Customer Service Excellence
  • BSi Certification: Complaints Management System ISO 10002:2004
  • Landlord and Letting Awards 2014: Public Service/Not for Profit Finalist
  • Landlord and Letting Awards 2014: Customer Service Finalist
  • PropertyDrum Awards 2012: Tenancy Deposit Services Winner
  • Landlord and Letting Awards 2012: Customer Service Highly Commended
  • Negotiator Awards 2014: Supplier of the Year (Services) Shortlisted

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